Contact us

Alaska Headquarters

Turkey Headquarters

* Required

Aurora Group

Alaska Headquarters:

1830 E Parks Hwy #A113, Wasilla, AK, 99654

Turkey Headquarters:

Çiftçiler Sk. No:16, Kaptanpaşa Mahallesi, 34440 Beyoğlu/İstanbul, Turkey

24/7 Reservations

Call

AirAurora Pacific

+1-907-555-1791

AirAurora Atlantic

+90-505-553-59193

Customer service

Call

AirAurora Pacific

"+1-907-555-5221

AirAurora Atlantic

+90-555-557-80137

Customer service hours are:
7:00 am - 7:00 pm PT, Monday-Friday
8:00 am - 5:00 pm PT, Saturday

Write us

The mailing address for questions about Explorer is:
AirAurora Explorer
1830 E Parks Hwy #A113, Wasilla, AK, 99654

Lost Baggage

If you have delayed or lost baggage, missing items, left on board items, or other baggage claims, here's what to do:

Be sure to report the issue at your arrival airport within 24 hours of landing.
If you arrive at your destination and discover a baggage issue, report it right away at your arrival airport; all reports should be made in-person and within 24 hours of arrival time at one of our airport baggage service offices.

If you didn't file a report at the airport:
Call the airport baggage service office at your arrival airport to do so.

Contact a baggage service office to report lost items.

Checking the status of your claim:

Most missing bags are found within the first 24 to 48 hours after your flight. If you filed a report at the airport of arrival and your bag has not been found after 5 days, please contact our Central Baggage Service - here's how:

• Call us.
  Call the Central Baggage Service offices at +1-907-555-3620 or +90-555-552-72955 between 7:00 am - 7:00 pm PT, daily. Hearing and speech impaired (TTY) baggage help is available. Dial 711 for relay services.
• Contact us online.
  Fill out contact form.

For items left on board:

Call

AirAurora Pacific

+1-907-555-8959

AirAurora Atlantic

+90-545-558-97857

Corporate offices

To reach the AirAurora Atlantic or AirAurora Pacific corporate offices, write us at:

AirAurora Atlantic
Çiftçiler Sk. No:16, Kaptanpaşa Mahallesi, 34440 Beyoğlu/İstanbul, Turkey

AirAurora Pacific
1830 E Parks Hwy #A113, Wasilla, AK, 99654